Content notes:
This page will talk about Code of Student Rights, Responsibilities, and Conduct that IU follows and the process students can take to file a grievance or reach out for help relating to a complaint.
How to file a grievance.
If at all possible, the IU Office of Online Education would like the opportunity to work with you to resolve the problem. Fill out this form to start this process.
It will also explain the complaint process:
It will also include information relating to both in-state and out-of-state students:
In-state procedures for the Indiana Commission for Higher Education’s authority to hear complaints and instructions for filing a complaint are described here.
If you live outside of the state of Indiana but reside in a state that has joined the National Council for State Authorization Reciprocity Agreements (NC SARA):
Complaint Process for Students Residing in NC SARA States:
NC SARA policies provide for the investigation and resolution of complaints that an institution is operating a course or program contrary to practices set forth in the C-RAC Guidelines (see “Quality of Online Courses and Programs” section above) in such a way that a student is harmed. Link to the ICHE complaint process.
Students wanting to bring a complaint are advised to read the full NC SARA Consumer Protection Policy beginning on page 8 of the above-linked document.
Military Service Members, Veterans, Military Family: If you are an active military service member, a veteran, or a family member of a current military service member or a veteran, your complaint may be eligible for review before the Department of Defense (DoD).
It will also have information on the complaint process by state, with links for each.
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